We are committed to delivering your order quickly and efficiently. Below you’ll find all the details about our shipping process.

Delivery Times:

• Netherlands & Belgium: 1-2 business days
• Rest of Europe: 2-4 business days
• Worldwide: 3-6 business days

Please note that the delivery times mentioned are already expedited and cannot be shortened further.

Shipping Carriers:

• Netherlands & Belgium: PostNL
• Germany: DHL
• Rest of the World: FedEx

Order Processing Time:
All orders are processed and shipped within 1 business day.

Customs & Duties:
For international orders, any applicable customs duties or taxes are the responsibility of the customer.

PO Boxes & APO/FPO Addresses:
At this time, we only deliver to residential or business addresses and cannot ship to PO boxes or APO/FPO addresses.

Unavailable Regions:
We ship worldwide with no excluded regions.

Lost or Delayed Packages:
In the rare case of a lost or delayed package, we will open an investigation with the carrier to resolve the issue. We’ll ensure your package is located or a replacement is shipped as soon as possible.

Split Shipments:
Split shipments are available for an additional fee. However, all our products are typically in stock and ready for immediate delivery, meaning most orders are sent in a single shipment.

Returns & Exchanges

We want you to be fully satisfied with your purchase. If you’re not, we offer a straightforward return and exchange process.

Return Policy:

• Items can be returned within 30 days of delivery.
• Products must be unused, unworn, and in their original packaging, with all hangtags attached.
• Personalized products cannot be returned due to their custom nature.

How to Return an Item:
We have a convenient return portal for customers in most European countries. For returns outside these countries, customers are responsible for arranging their own return shipping.

1. Visit our return portal here
2. Follow the steps to initiate a return and print your shipping label.
3. Ship the item back to us.

For returns outside the return portal service, we recommend using a tracked and insured shipping method, as the customer assumes responsibility for the package until it reaches us.

Damaged or Faulty Items:
If your item arrives damaged or faulty, please contact our customer service team immediately. We will assist you in starting the warranty process and ensure the issue is resolved.

Refunds:

• Returns are processed within 4 business days after the item is received.
• Refunds are issued to the original payment method within a maximum of 10 business days.

Exchanges:
If you need a different size or product, simply follow the return process and place a new order.

Frequently Asked Questions

1. Can I return items if the hangtag has been removed?
Unfortunately, no. Due to hygiene reasons, items with removed hangtags cannot be returned.

2. Are there restocking fees?
No, we do not charge restocking fees for any returns.

3. What happens if my return package gets lost?
Returns are the customer’s responsibility until they reach us. We highly recommend using a tracked and insured shipping method to ensure your package is covered in the event of loss.

Need Help?

If you have any questions about shipping or returns, our customer service team is here to assist you. Contact us at support@cagedfight.com, and we’ll be happy to help.