Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
-
- Netherlands & Belgium: 1-2 business days
- Rest of Europe: 2-4 business days
- Worldwide: 3-6 business days
Delivery times may vary slightly depending on local postal services and customs processing.
-
Shipping rates can vary depending on your region and are calculated at checkout.
-
Netherlands, Belgium, Germany, and France: Free shipping on orders over €75
Rest of Europe: Free shipping on orders over €150
Worldwide: While we offer competitive shipping rates, free shipping is not available outside Europe.
-
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
Yes, we ship worldwide.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
-
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
-
No we do not offer extended warranty.
Returns & Refunds
-
Yes, we offer refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
-
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when a product has been used or damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
-
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
-
When an order includes free shipping, only the cost of the return shipping is handled by the customer.